Scale your operations
without scaling
your overhead.
24/7 multilingual customer support, technical support, and back-office teams — built around your stack, your SLAs, and your tone of voice. Live in 14 days, billed by the seat, scaled by the week.
6 global regions
clients on-platform
4.2M tickets in 2025
operating cost per ticket
One operations partner. Every queue, every channel, every shift.
From a five-seat pilot to a thousand-seat program, our managed teams plug into your existing stack and run the work — voice, chat, email, social, and back-office — under your brand.
Customer Support
Tier 1 and Tier 2 voice, chat, and email across 14 languages — staffed to your SLA, scripted to your brand, escalated by your runbook.
Technical Support
Certified engineers who triage tickets, run diagnostics, and ship fixes against your knowledge base — with structured handoff to your in-house Tier 3.
Back Office Operations
Order processing, claims, reconciliation, KYC, and AP/AR — quietly running in the background while your team focuses on building product.
Lead Generation
Outbound SDR pods with named-account researchers, multi-touch sequencing, and meetings booked straight into your AE's calendar — pay per qualified opportunity.
Data Entry & Annotation
Human-in-the-loop labeling for ML pipelines, document digitization, and structured extraction — with audited quality gates and consensus scoring.
Content Moderation
Policy-trained moderators for UGC review, trust & safety queues, and brand integrity — with mental-health support and rotation protocols built in.
Built for teams who've been burned by traditional BPOs.
A global talent pool, hand-picked per program.
We recruit against your hiring rubric — language fluency, domain depth, tone fit — not against generic call-center criteria. Every agent passes a paid trial week before joining your program, and we publish each pod's pass-through rate.
- Hiring funnel sourced from 8 countries, 4 talent hubs
- Average 5 years prior CX or domain experience
- 84% 12-month agent retention vs. 38% industry average
Security and compliance, baked in — not bolted on.
Every DCT workstation runs on hardened, zero-trust infrastructure with full keystroke audit, regional data residency, and named DPOs for each engagement. Procurement teams love us because we already passed their checklist.
Real-time dashboards your CFO can read.
See exactly what your offshore team is doing, in real time. Volume by channel, SLAs by queue, cost per resolved ticket, and quality scores broken out by agent — refreshed every 30 seconds, exported nightly to your warehouse.
AI-augmented workflows, not AI replacement.
Our agents work alongside DCT Copilot — a fine-tuned LLM trained on your knowledge base and ticket history. Drafts replies, surfaces policy, and flags edge cases for a human. Result: 3× throughput, same quality bar.
Domain-fluent teams, ready on day one.
Each program is staffed by agents with prior experience in your vertical — and we bring the playbooks, QA rubrics, and compliance training to match.
Live in 14 days. No procurement marathon.
Discovery Call
A 45-minute call to map volumes, SLAs, and tooling. You leave with a written scope and a fixed quote — same week.
Custom Solution Design
Your CX architect builds the staffing curve, QA rubric, escalation paths, and tech integration plan — reviewed and signed in 48 hours.
Team Onboarding
We recruit, train, certify, and shadow your hand-picked pod against your real tickets. You sign off before they go live — non-negotiable.
Go Live
Soft launch on 30% of volume, weekly check-ins for the first month, full ramp by week six. Roll back any time, no penalty.
Outcomes we put in writing.
three regional support queues
A leading workforce-planning SaaS replaced two regional contact-center contracts with a single 40-seat DCT pod. First response dropped from 6m to 96s.
out of the P&L in year one
A US-listed payments platform consolidated KYC, dispute handling, and chargeback operations into a 95-seat DCT program — without missing a single SLA in the migration window.
vs. their in-house BDR team
A developer-tools startup stood up a 12-rep outbound program in 18 days. By month four, DCT-sourced meetings represented 41% of total pipe — at half the loaded cost of US BDRs.
What ops leaders are saying.
"We'd burned through two BPOs before DCT. The difference is the calibre of agents — and the fact their CX architect actually understood our product within a week. They feel like part of our team, not a vendor."
"Procurement signed off in eleven days. That's never happened to me with an offshore vendor. The audit trail, the SOC 2 report, the data-residency story — all already done. We just plugged in."
"The dashboards are the unlock. For the first time I can look our CFO in the eye and tell her exactly what each ticket costs us — by queue, by language, by hour. Forecasting got 10× easier."